WordPress Support Services.
There’s nothing to beat the reassurance of specialist support. WordPress user? Here’s an added-value website care and hosting service you can totally rely on to save you valuable time and boost sales. All courtesy of an award-winning team of UK-based, dedicated WordPress specialists.
Why Figment makes the ultimate choice for WordPress support services?
Award-winning Team
Increase Traffic
WordPress Experts
Reduce Costs
Reduce Risk
Save Time
What our clients say.
Our WordPress Website Hosting & Support Process.
1. Technical onboarding
A WordPress admin account is all we need for the off. On a different platform? No problem. We’ll let you know how we can upgrade you. Next we’ll copy your site and tune it up in a nice safe testing area ready for a smooth transfer. All done, you’ll get your website owner’s manual packed with useful info and key contacts.
2. Technical Audit
An exclusive tech audit. An expert security review. A look at what’s going on with Google Analytics. Here’s where we work out what might be holding your website back. Once we’re in the know, we’re ready to create your tailored roadmap for success.
3. Technical Setup
Our WordPress experts get to work optimising your site so that it’s fast, reliable and secure. We’ll fix underlying problems and configure the site so that it’s ready to leave the garage. And all that means you’ll be ready for more search traffic and sales.
4. Ongoing support and maintenance
Expert helpdesk. Jargon-free support and training. 24/7 monitoring. Watertight security, and guaranteed response times for complete peace of mind. And for added confidence? Monthly scheduled maintenance, nightly offsite backups AND the reassurance of full GDPR compliance.
5. Performance review
Our quarterly review ensures your website continues to meet your business goals. And for fully maximised performance, there’s our annual website service. The best way to keep you on course for total success.
Specialist WordPress website care plans.
All you need to keep your WordPress website working perfectly
Your time is valuable. There are better things you could be doing than making sure your WordPress website is performing as it should be. Checking the pages download fast enough to keep visitors and Google happy. Thinking about whether the latest updates have been installed so security stays sound. Wondering what will happen if a bug takes hold of the site and brings it to a standstill, sending your online store and your reputation crashing.
Taking on your own in-house webmaster doesn’t always make financial sense. But with WordPress support services from Figment, you’ll have all the expertise you need at your fingertips courtesy of one of our WordPress website care plans. So you get to save your time to focus on your role, whilst we take care of online business.
We establish our client relationships thoughtfully and intentionally. We’ll only propose working together if we’re confident your business will benefit from our specialist expertise.
WordPress Support Services.
Knowing you have expert support on hand to ensure your website runs smoothly offers much-needed peace of mind. And we know that’s important in business. Not only are our experienced WordPress support specialists poised to take care of everything from vital system upgrades to bug fixes, they’re strategists too. That means you get a whole lot more than technical support.
From making sure you’re enjoying the best your website has to offer and meeting your business goals, to video training that keeps you up to date with all the latest marketing features, Google Analytics advice designed to get the most out of your web traffic and eCommerce support geared towards keeping those sales rolling in, you really are in safe hands with our dedicated WordPress experts.
What's included?
Google Analytics
Staging Website
WordPress Video Training
WordPress Upgrades
Advanced Spam Protection
Bug Fixes
Monthly Allowance
Support/Help Desk
WordPress Website Hosting.
Top search positions mean increased online visibility, which in turn drives more traffic to your website. Naturally, more traffic leads to boosted sales. The perfect recipe for business growth. There are certain things your website needs though if it’s going to build trust with Google and the other search engines. But did you know that website hosting plays a vital role here?
At Figment, we offer dedicated WordPress website hosting as part of our WordPress website maintenance services. This is a hosting package that is fully inclusive, GDPR compliant, and engineered to support your business goals. Because we understand that there really is nothing more important than achieving your ambitions.
What's included?
Nightly Backup
Fully Managed Server
Uptime Monitoring
SSL Security
Security Protection
GDPR Compliant
Speedy for SEO
Eco-friendly Hosting
Join our happy clients.
Frequently asked questions.
Our Gold, Platinum and Diamond WordPress website care plans incorporate eCommerce support, including WooCommerce core updates and bug fixes.
Our standard WordPress support runs from Monday to Friday, 9am to 5pm. If you choose our Diamond package with the extended support add-on, then you will have access to round-the-clock WordPress technical support as and when you need it.
Nightly backups are included across all of our WordPress website hosting packages. Files are stored separately for increased protection.
Yes. Everything from cookie control to data retention and recovery is covered, so easing the burden of GDPR compliance.
Definitely not, because that’s what we’re here for! Our WordPress support services are specifically designed for time-pressured business owners like you. Anything technical, you can leave it in our hands.
Yes. All data is held on our secure London, UK based servers. If you’d like the address of our data centre, please let us know.
Small WordPress development and support tasks are included in all our packages. Bronze and Silver cover up to 30 minutes per task, and it’s 60 minutes for Gold and Platinum.
Tasks may include:
- Adding pages and posts
- Image cropping, resizing and compression
- Plugin research and configuration
- Resolving plugin conflicts
- Stylesheet updates
- General troubleshooting
- Form configuration
- Page re-directs and other SEO tweaks
- Google Search Console user experience issues
- WooCommerce assistance
- General WordPress questions and support
You are welcome to talk to our WordPress team if you have any issues you would like resolved or need any assistance.
We offer a range of specialist WordPress support services packages. Prices start from £195 plus VAT per month.
We offer the highest quality WordPress website hosting courtesy of our professional partnership with the Google cloud platform. This is a platform that incorporates instant-scaling technology, which in plain English means that if your website suddenly experiences a spike in traffic, it will automatically be able to cope without crashing.
Yes, it’s no problem at all! Simply complete our get started form and we’ll be in touch to let you know the next steps.
We categorise requests by urgency. Below are the timelines we work to:
Urgent (e.g. website outages, core functionality broken)
Acknowledgement: 1 hour
Follow Up: 2 hours
Important (e.g. performance degradation)
Acknowledgement: 2 hours
Follow Up: 5 hours
Moderate (e.g. content changes)
Acknowledgement: 1 working day
Follow up: 3 working days
Please note that the above timings are based upon our support hours: 09:00-17:00. Out of hours, your server will be monitored by our hosting partner for outages only.
